YOU SAID IT: Civility disappearing

Author and activist Cory Doctorow wants you to understand why online digital platforms are failing users, and he’s fighting for a better internet. “Enshittification” — a word he coined to describe the degradation of online platforms and services — is the slightly profane albeit funny title of his latest book. Outspoken, prescient and very clever, Cory has spent a quarter of a century explaining abstract digital concepts to non-geeks like me. And now he’s whipping heads across North America, the U.K. and Portugal, in a fast-paced book tour. When we connect online for this...