CRA looking at AI, training to help call centre staff provide accurate answers
October 28, 2025
A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and better training to help call centre agents provide more accurate answers to taxpayers.
Unpublished Newswire
Ukraine peace talks take centre stage at the G20 Summit in Johannesburg, with the United States, Russia and China notably absent from the summit.
November 22, 2025 - 12:25 | Moosa Imran | Global News - Canada
The Khalistani group Sikhs for Justice will hold its fifth vote in Canada on Punjabi independence in Ottawa on Sunday. Previous rounds of voting have already occurred in the Vancouver, Calgary and Toronto areas, as well as in the U.S., U.K., Italy, Switzerland, Australia and New Zealand.
November 22, 2025 - 12:09 | | CBC News - Ottawa
The Alberta Union of Provincial Employees announced just after 9 a.m. on Saturday that its members will no longer be on strike after a tentative deal was reached for nursing-care workers.
November 22, 2025 - 11:43 | | CBC News - Canada
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