Get notified quickly about potential plumbing leaks – with My ServiceOttawa

Getting a My ServiceOttawa account is not only convenient for managing water billing and payments, but you can view your water consumption and receive alerts quicker about any potential plumbing leaks in your home, to try and help save you both time and money.

Since 2014, the City has been using automated metering to track hourly water usage. The same technology is used to help detect and advise homeowners about any extremely high continuous water use, possibly indicating a leak. The City would then send a courtesy letter notification to the homeowner by mail, which can take several days to arrive.

Homeowners with a My ServiceOttawa account will now get email notifications quickly when our system detects continuous uninterrupted water flow over a seven-day period. This allows a quicker turnaround to identify and resolve the issue or contact a licensed plumber, if needed, potentially avoiding higher water consumption and unexpected water bill charges.

Please keep in mind that these courtesy alerts usually point to a leak on private property. Homeowners are responsible for all water usage on their property, leak monitoring as well as the repair and maintenance of plumbing fixtures.

Registering for a My ServiceOttawa account is easy:

• Visit My ServiceOttawa on ottawa.ca and select “Create an account”
• Enter a valid email and create a secure password.
• Activate the account by clicking the activation link in the email sent to you (valid for 48 hours).
• Once logged into the account, you can add services, such as
  • Water Utility Bill: Need an account number and most recent billed amount.Property taxes: 
  • The 19-digit roll number and access code are required (found on your last paper property tax bill)

Account users can also select other alert options on the water billing tile, including Daily Average Usage and Monthly Usage.