Source Feed: Global News - Ottawa
Author: Alessia Simona Maratta
Publication Date: May 6, 2026 - 05:00
Stay informed
AI ‘accent masking’ at overseas call centres sparks union backlash in Canada
May 6, 2026
The practice is drawing scrutiny in Canada after labour representatives said at least one major telecommunications company may be using the accent technology with overseas agents.
Unpublished Newswire
Watch the Winnipeg Sea Bears and the Ottawa BlackJacks go head-to-head in Canadian Elite Basketball League action from the TD Place Arena in Ottawa.
June 4, 2026 - 19:30 | | CBC News - Ottawa
Earlier today, Thursday, June 4, the Ottawa Paramedic Service Communications Centre was recognized for attaining the Accredited Centre of Excellence (ACE) designation.
The International Academies of Emergency Dispatch sets the global standard in emergency call taking, awarding the ACE designation to emergency communications centres that achieve the highest level of triage and dispatching, quality assurance and clinical care. Our emergency medical dispatchers are required to continuously exceed 97 per cent compliance with call taking protocols.
This designation demonstrates that Ottawa’s...
June 4, 2026 - 15:54 | City of Ottawa - Media Relations / Ville d'Ottawa - Relations avec les médias | City of Ottawa News Releases
June 4, 2026 - 15:48 | Colin Freeze | The Globe and Mail
Comments
Be the first to comment