AI ‘accent masking’ at overseas call centres sparks union backlash in Canada | Unpublished
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Source Feed: Global News - Ottawa
Author: Alessia Simona Maratta
Publication Date: May 6, 2026 - 05:00

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AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

May 6, 2026
The practice is drawing scrutiny in Canada after labour representatives said at least one major telecommunications company may be using the accent technology with overseas agents.


Unpublished Newswire

 
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May 14, 2026 - 17:56 | Globalnews Digital | Global News - Canada
More than 70 per cent of Ontario hospitals are forecasting deficits, and Health Minister Sylvia Jones has told them to come up with three-year plans to balance their budgets.
May 14, 2026 - 17:56 | Globalnews Digital | Global News - Ottawa