Additional resources and information for residents affected by the July 1 extreme weather event

The City has additional resources available for residents who continue to recover from the July 1 extreme weather event to help with cleanup and recovery including wellness visits, storm debris collection, flood cleanup guidance and information about insurance and claims. 

Wellness visits

Ottawa Fire Services (OFS) continues to conduct wellness visits in the most affected neighbourhoods to ensure residents are safe and have the supports they need. This includes referring residents to support services, documenting their specific needs so the City can support accordingly and making OFS members available for fire safety assessments should residents have concerns. Additional resources to support OFS will be deployed to expand wellness visits as the community continues to recover.

Residents are encouraged to check in on family members, friends and neighbours – particularly older adults, people with disabilities and others who may need extra support – to ensure they are safe and have the resources they need.   

If you, or someone you know, require a wellness visit, call 3-1-1 or for those outside of Ottawa call 613-580-2400 (toll free: 1-866-261-9799).

Storm debris collection

Storm-related debris can be placed at the curb for collection. The first sweep of storm debris collection in the most impacted areas is now complete.  A second sweep is scheduled to begin early next week in all impacted wards to collect additional storm-related debris placed at the curb.

If you have storm-related debris, and have not yet submitted a service request, please submit a service request so crews know where collection is still required. Residents can submit a request online or contact 3-1-1 for assistance.

Residents are encouraged to leave discarded items at the curb. Storm debris can be contaminated and may contain broken glass, sharp objects, mould or other hazardous materials. 

Cleaning up after a flood

Floodwater may contain sewage, harmful bacteria, viruses, chemicals, and other contaminants. When cleaning up, wear appropriate protective equipment and safely dispose of any items that cannot be properly cleaned and disinfected.

Learn more about Cleaning up after a flood, including: 

• What items should be discarded
• Protecting your health and safety during a cleanup

Insurance and claims

If your property has been damaged, your insurance company should be your first point of contact. The City of Ottawa is not an insurance provider, and claims against the City are separate from insurance claims. Residents can find information about insurance, claims involving the City and how to submit a claim on ottawa.ca/HeavyRainfall.

For the latest storm recovery information, including resource centre locations, storm-related waste collection, flood cleanup guidance, insurance and claims information and other recovery resources, visit ottawa.ca/HeavyRainfall.