'A lot of work to be done' a decade after the death of Abdirahman Abdi

Many Canadians have not-so-fond memories of their hospital experiences, suggests a new study that found nearly half of online hospital reviews analyzed involved negative feedback. A random sample of 1,000 Google review comments involving Canadian acute care hospitals from 2017 to 2022 found people were more likely to leave negative (47.9 per cent) than mixed (19.8 per cent) or positive (32.3 per cent) reviews. Feedback ranged from “the most frustrating experience in my life” to “great care and attentive physicians and staff.” Senior author Dr. Dhruv Nayyar cautioned it’s not a fully...