How can airlines curb bad behavior? Start by providing better service.

A former waitress at the Toronto nightclub owned by business tycoon Frank Stronach testified at his sex assault trial of being groped and kissed by the billionaire in his waterfront apartment in the 1980s. In vivid and often emotional testimony Tuesday morning, the witness — the second of seven women accusing Stronach of unwanted sexual aggression — told of an unexpected dinner invitation from Stronach to find out why she had been fired from her job at his nightclub led to an even more awkward stop afterwards to see the view from his condo. She said her meeting with Stronach...