Committee hears recommendations on training program for O-Train Lines 2 and 4

Today, the Audit Committee heard details about the Office of the Auditor General’s (OAG) investigation into the training program for the operators of O-Train Lines 2 and 4.  The investigation – which was launched following reports to the City’s Fraud and Waste Hotline – focused on the training program for operators, controllers and instructors. It examined how the training was delivered to City staff, not the content of the instruction.  The OAG found inconsistencies in the qualifications of diesel rail instructors and noted some incomplete training records.  Based on these findings, the OAG recommended better documenting the qualifications and knowledge of instructors, operators and controllers, and strengthening how instructors' performance is monitored.  City staff agree with all five of the OAG’s recommendations and are working to improve the hiring practices, training, and oversight of instructors. OC Transpo management confirmed that all identified issues were addressed before public service launched on January 6.  While the City recognizes the need for these improvements, OC Transpo’s rail operations have multiple layers of safety systems that operate independently of the training program. These include on-board safety systems on trains, oversight from the Transit Operations Control Centre, and strict adherence to rules, operating procedures, and policies that ensure compliance with all regulations.  The Audit Committee later heard details about the OAG’s investigation into Building Code Services, which reviews building permit applications and conducts inspections under the Ontario Building Code.  The investigation found a need to improve processes and documentation to ensure building permits, occupancy permits, and inspections are carried out consistently, with better record-keeping.  Staff agree with the five recommendations made under the investigation and are committed to fully addressing each recommendation this year.  The OAG also presented its 2024 report of the Fraud and Waste Hotline. In 2024, 328 reports were made to the OAG via the hotline, an increase of 17 per cent compared to 2023.  For more information on City programs and services, visit ottawa.ca, call 3-1-1 (TTY: 613-580-2401) or 613-580-2400 to contact the City using Canada Video Relay Service. You can also connect with us through Facebook, Twitter and Instagram.