Canadians warned of travel delays at some airports as border agency reports second outage in a week
The Canadian Border Services Agency reported an outage that is now resolved with its inspection kiosks at several airports on Thursday, for the second time in less than a week.
“There is currently a CBSA Primary Inspection Kiosks outage impacting some airports,” the agency said in a post on X at 11:30 a.m. ET Thursday morning. “We are working with partners on fixing the issue. We apologize for any inconvenience this outage may cause and thank you for your patience.”
There is currently a CBSA Primary Inspection Kiosks outage impacting some airports. We are working with partners on fixing the issue. We apologize for any inconvenience this outage may cause and thank you for your patience. pic.twitter.com/6B6uPTa7bm
— Canada Border Services Agency (@CanBorder) October 2, 2025
A followup shortly before 2 p.m. said: “The outage has been resolved. Travellers may continue to experience delays in the short term as we resume normal processing operations. We thank you for your patience and apologize for any inconvenience experienced.”
The same outage message was sent out on Sunday, with an identical followup the next day.
During the latest outage, Toronto’s Pearson airport informed travellers that the outage was affected Terminals 1 and 3. “Passengers may experience longer than normal wait times,” it said in a social media post.
A spokesperson at CBSA told National Post that the outage began at about 10:20 a.m. ET, “ affecting Primary Inspection Kiosks (PIK) at multiple Canadian international airports.”
He did not say which airports were affected, but PIK are used at nine Canadian international airports : Vancouver, Calgary, Edmonton, Winnipeg, Toronto, Ottawa, Montreal, Quebec City and Halifax, as well as Billy Bishop Toronto City Airport.
The spokesperson said travellers were re-directed during the outage to the primary inspection lines for manual processing.
“Safety and security standards are upheld at all times, with border services officers working to verify travellers’ identities, receive their declarations, and conduct any additional screening warranted by each traveller’s individual circumstances,” he added.
Also this week, a system outage at some road border crossings slowed commercial traffic heading into Canada.
Media reports quoted CBSA as saying the issue affected ports of entry along the Southern Ontario Region beginning late Monday evening, and was partially resolved by the next day.
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