COVID-19 pandemic took a toll on trust, public-health experts say

At the height of the COVID-19 pandemic, anthropologist Heidi Larson and her team at the Global Listening Project conducted dozens of in-depth interviews and focus groups with people in six major cities to learn of their experiences.

By this point, in late 2022, there had been much attention paid by scholars to government responses, virus surveillance and supply chain management, but little to people themselves. She wondered: What are they thinking and feeling, and how might we better prepare society for times of crisis?