Patient complaints continue to rise in Ontario, ombudsman says

A growing number of people are filing complaints to Ontario’s patient ombudsman office, which says it wrapped a record number of investigations last year including a case where a person was discharged by a hospital without being told they had cancer.

The Patient Ombudsman’s annual report released Thursday says there were 4,886 new complaints filed between April, 2024 and March, 2025, a 10 per cent increase over the year before. It also notes it resolved 4,863 complaints, some of which carry year-over-year.