I am a senior partner with the international consulting firm, William M. Mercer Ltd., a foreign service officer, a journalist and a public servant. I founded the Institute On Governance and I am the author of a best-selling book on public management. I have also been an adjunct professor at Carleton University and a visiting scholar at Massey College, University of Toronto.
I specialize in strategy, governance, organizational analysis, change management, citizen engagement, performance assessment and international relations.