Telecom complaints have shot up 17%, with billing issues the main gripe, says watchdog

Council today approved initiating a public‑private partnership (P3) procurement process to build a new Ottawa Paramedic Service West Deployment Facility to support growth and meet evolving service demands. The current headquarters was built in 2005 for a much smaller service and is now over capacity. Since then, population growth, an expanded scope of practice, and changes to service delivery have increased pressure on staff, equipment and training needs. The existing site no longer provides enough climate‑controlled storage, logistics space or dedicated training areas, creating...