AI ‘accent masking’ at overseas call centres sparks union backlash in Canada | Page 903 | Unpublished
Hello!
Source Feed: Global News - Ottawa
Author: Alessia Simona Maratta
Publication Date: May 6, 2026 - 05:00

Stay informed

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

May 6, 2026
The practice is drawing scrutiny in Canada after labour representatives said at least one major telecommunications company may be using the accent technology with overseas agents.


Unpublished Newswire

 
Watch the Brampton Honey Badgers and Ottawa BlackJacks go head-to-head in Canadian Elite Basketball League action from the Arena at TD Place in Ottawa.
May 21, 2026 - 19:30 | | CBC News - Ottawa
Last Summer, the NCC made plenty of waves when they opened Dow's Lake to swimmers. And while it has plenty of summertime amenities, people are skeptical if the water is clean enough. We dig deeper in Hour 3 with Banu Ormeci, the Director of the Carleton Global Water Institute. Speaking of the outside scenery, the gardening season is blooming right now! We tackle your gardening questions with gardening expert Carson Arthur. But first, it's time to tackle today's Question of the Day. Do people have unrealistic expectations for entry-level jobs? Text into the show and let us know.
May 21, 2026 - 18:01 | | CFRA - 580 - Ottawa
May 21, 2026 - 17:53 | Sébastien Auger | The Globe and Mail