How can airlines curb bad behavior? Start by providing better service.

The Muslim Association of Canada has released an update following an incident that occurred during its convention in Toronto in May when the phrase “Jew free” was shown on a word-cloud screen of submissions during a seminar session. “First, MAC wishes to re-iterate that this phrase is offensive and hurtful to Jewish Canadians, to Muslim Canadians, and to anyone committed to a pluralistic society,” MAC says in the August 12 statement , adding that it “is unequivocally against Islamic teachings.” This kind of “offensive and discriminatory” statement has “no place in the Muslim community...