How can airlines curb bad behavior? Start by providing better service.

Toronto Police have “good clear video” of what happened during the shootings at the Salsa on St. Clair festival, according to the city’s Deputy Mayor Mike Colle, who is frustrated police have not released more details about what actually happened. He said he learned this from shopkeepers on the strip of St. Clair Avenue West who handed over the videos from their security cameras. The shootings took place Saturday night around 8 p.m., leaving two people dead, five injured, a neighbourhood traumatized, and the future of Toronto’s enthusiastic hosting of street festivals in an uneasy...