AI ‘accent masking’ at overseas call centres sparks union backlash in Canada | Page 888 | Unpublished
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Unpublished Newswire

Source Feed: Global News - Ottawa
Author: Alessia Simona Maratta
Publication Date: May 6, 2026 - 05:00

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AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

May 6, 2026
The practice is drawing scrutiny in Canada after labour representatives said at least one major telecommunications company may be using the accent technology with overseas agents.

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