Source Feed: CBC News - Canada
Publication Date: May 8, 2026 - 04:00
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As AI creeps into telecoms, call centre agents worry they'll be replaced
May 8, 2026
Some call centre agents at a major Canadian telecom company say they fear for their jobs as AI takes an increasing presence in their workplace. A Telus employee in B.C. says a company requirement to use an AI "co-pilot" on phone calls, part of a suite of AI tools Telus uses internally, has her concerned she's training a system that will eventually take her job.
Unpublished Newswire
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