Source Feed: CBC News - Canada
Publication Date: May 8, 2026 - 04:00
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Unpublished Opinions
As AI creeps into telecoms, call centre agents worry they'll be replaced
May 8, 2026
Some call centre agents at a major Canadian telecom company say they fear for their jobs as AI takes an increasing presence in their workplace. A Telus employee in B.C. says a company requirement to use an AI "co-pilot" on phone calls, part of a suite of AI tools Telus uses internally, has her concerned she's training a system that will eventually take her job.
Unpublished Newswire
Ottawa Senators fans feeling some serious FOMO watching the Stanley Cup playoffs can soon avert their eyes from what could have been and focus on the future. Read More
May 21, 2026 - 11:56 | Callum Fraser | Ottawa Citizen
May 21, 2026 - 11:50 | Sarah Wallace | The Globe and Mail
Toronto Police say they have elevated the search for a missing 14-year-old girl named Esther to Priority 1 status, dedicating all available resources as community volunteers join in the effort to find her. A Priority 1 or Level 1 search is the highest level of response from the police, and mobilizes extensive resources like specialized K-9 units, drones, mounted officers and large-scale ground searches, in addition to community outreach. The young Jewish girl, also known affectionately as Esti, was last seen on Friday, May 15, in the area of Earl Bales Park , a large green space...
May 21, 2026 - 11:45 | Chris Knight | National Post
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