How empathy can transform a student's bad behavior where school suspensions fall short

The Community Services Committee approved a redesigned Unsheltered Homelessness Outreach Model that will create a more coordinated and consistent system for supporting people experiencing unsheltered homelessness across Ottawa.   The updated model replaces several separate outreach programs and makes a single lead provider responsible for coordinating outreach citywide. It introduces centralized triage and dispatch led by a dedicated team and accessed via 3-1-1, integrated real‑time case management, and clearer reporting mechanisms for residents and businesses. A key feature of...