AI ‘accent masking’ at overseas call centres sparks union backlash in Canada | Page 13 | Unpublished
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Source Feed: Global News - Ottawa
Author: Alessia Simona Maratta
Publication Date: May 6, 2026 - 05:00

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AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

May 6, 2026
The practice is drawing scrutiny in Canada after labour representatives said at least one major telecommunications company may be using the accent technology with overseas agents.


Unpublished Newswire

 
document.getElementsByClassName('th-hero-container')[0].insertAdjacentHTML('beforebegin', ` IN PARTNERSHIP WITH AMAZON CANADA `); document.getElementsByClassName("cat-links")[0].innerHTML = 'In Partnership with Amazon Canada'; .gallery {/*margin-bottom: 0; top: -40px; position: relative;*/} div.gallery span.hm-tagged {/* margin: 0; */} T he question of what role AI should play, if any, in the creative process is one of the thorniest in recent memory. Most people are fine to have Claude and its ilk manage their calendar or have Gemini help them to the end of a sentence in Gmail...
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