Source Feed: CBC News - Canada
Publication Date: May 8, 2026 - 04:00
Stay informed
As AI creeps into telecoms, call centre agents worry they'll be replaced
May 8, 2026
Some call centre agents at a major Canadian telecom company say they fear for their jobs as AI takes an increasing presence in their workplace. A Telus employee in B.C. says a company requirement to use an AI "co-pilot" on phone calls, part of a suite of AI tools Telus uses internally, has her concerned she's training a system that will eventually take her job.
Unpublished Newswire
LAVAL, Que. — For PWHL superfan France Bergeron, the 200-kilometre trip between Ottawa and Montreal has become a common rabbit run throughout this hockey season. Read More
May 16, 2026 - 20:20 | Natasha Baldin | Ottawa Citizen
Kaitlin Willoughby has no goals, no assists and no penalty minutes in the Montreal Victoire's seven postseason games this spring. Read More
May 16, 2026 - 20:02 | Don Brennan | Ottawa Citizen
LAVAL, Que. — As soon as the buzzer sounded marking the end of the third period in Game 2 of the Walter Cup final, the Ottawa Charge knew that finding one more goal would be the difference between tying the series at one or falling into a rather daunting 2-0 hole in the best-of-five series. Read More
May 16, 2026 - 19:42 | Natasha Baldin | Ottawa Citizen
Comments
Be the first to comment